Whitnee Hawthorne serves as Snowflake’s Global Head of Travel and Hospitality where she translates how data and technology ignite innovation and deliver business value. She leverages her deep industry expertise to help clients harness the power of the AI Data Cloud to transform their operations and deliver exceptional customer experiences. Throughout her career, Whitnee has led large, global teams at travel, expense, and technology companies. At Navan, she served as the Chief Customer Officer and oversaw program management, learning and development, quality, and customer service teams. At JetBlue, she served as Vice President of Customer Support, optimizing cost efficiency and leading a global 24/7 customer service organization. She is the author of the best-selling book The Savvy Working Mom and founder of Hawthorne Homestead Farm. Whitnee holds a Bachelor of Science in International Business from Northeastern University and an MBA from Babson F.W. Olin Graduate School of Business.