Rebecca Brown is a senior customer experience executive at TP, where she has worked for the last 18 years with enterprise organizations within the travel and hospitality vertical navigating complex operational and customer engagement challenges. Throughout her 26+ year BPO career, Rebecca has focused on helping organizations modernize customer operations through the balanced integration of people, process, and technology. Her experience spans large-scale customer service transformation, AI-enabled customer experience strategies, operational resilience, and governance-led deployment models. Rebecca is widely recognized for her practical and people-first leadership approach, ensuring that innovation strengthens customer trust rather than disrupts it.

Rebecca and her team work closely with dozens of leading brands across the various subverticals of travel including airlines, hotels, cruise lines, OTAs and car rental companies. She brings valuable expertise on themes such as human plus AI operating models, customer experience governance and operational scalability. Her perspective focuses on how organizations can responsibly deploy AI while maintaining empathy, accountability, and rapid access to human support during critical customer interactions. Rebecca’s approach closely aligns with TP’s strategy of delivering measurable operational outcomes while protecting customer confidence and long-term partnership and brand trust.

As a graduate of Northwestern University’s Medill School of Journalism, she uses her training in investigative journalism and communication skills to curate customized plans for her clients that exceed their objectives and create business cases for her clients to effectively present to their executive teams.